Support
We're here to help
Whether it's a shipment question or a Stellar payment issue, our team helps you move forward quickly.
Email Support
Detailed queries, documentation requests, account issues.
support@stellarfreight.com
Business-hours response queue
Live Chat
Quick questions about active shipments or payment status.
Available in your shipment dashboard
Fast-response support during business hours
Stellar Payment Issues
Escrow questions, on-chain transaction queries, wallet issues.
stellar@stellarfreight.com
Priority review queue
Support clarity
Available now: Shipment and payment support is active for current product flows, including tracking and escrow-related guidance.
Next up: We are expanding support coverage as more shipping corridors and payment options are rolled out.
For on-chain payment queries, include your transaction hash from stellar.expert.